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How long will it take to get my order?
Orders are processed in the order they are received and normally go to mail between 2 to 3 business days from receiving them, and only after receiving payment. If you are in a rush or have a timeline to meet please e-mail us, we will do our best to accommodate you. Some items may require a longer lead time and the lead times of these items are generally noted on the web site
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Rush Orders
In Charm's Way can rush deliver for an additional charge over our regular shipping charges. Please email us at [email protected] to be sure that your item is in stock and available for rush delivery and for the additional costs to your location. Please note that we may require one or two business days for the preparation of your order.
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Gift Wrap
All items come beautifully presented in a gift box -- free-of-charge -- perfect for sending as a gift, or for treating yourself!
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Delivery and Shipping of Items
To allow for the preparation of your special piece, please allow 5 to 7 business days (excluding holidays) for the delivery of your package via USPS Priority Mail.
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Return Policy on Ready-made Items
We want you to be happy or hopefully thrilled with your jewelry. If for any reason, you are not, please contact us at [email protected] and we will arrange to exchange your purchase. You may return the jewelry to us within 30 days of receipt. If your purchase was damaged or defective, we will refund the shipping costs (original and return) in addition to the purchase price. Please e-mail us to let us know that you will be sending a return and the reason for the return before sending back any items.
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Return Policy on Custom-made Items
If we have custom-made something to fit a specific size, we normally do not offer a refund for any reason other than faulty or damaged goods. Please contact us first if you feel you need to return anything for any other reason. All items can be made up to fit a specific size, we ask that you state this on your order if necessary. The pictures on the website give a good representation of the items, but remember that markings of stone will vary slightly due to their being a natural substance. We may need to charge a little more for the extra beads involved in making up bracelets, chokers or necklaces that are much larger than average.
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